Introduction Process
If you’re interested in Sun Scientific’s products, we’d be happy to hear from you. Please don’t hesitate to contact us.
01Inquiry
We are happy to support you with selecting the most suitable equipment for your needs. To get started, please share details about the tests you wish to perform or the samples you intend to measure—either through your local dealer or our contact form.
02Consultation
Based on your needs and budget, we will propose the most suitable equipment and accessories. Our experienced staff will guide you through the consultation process, including advice on appropriate measurement methods.
03Quotation & Purchase
We will provide a quotation for the measurement equipment and accessories selected during the consultation. If you have any specific requirements regarding the delivery schedule, please feel free to let us know.
04Delivery
For international orders placed directly with us, shipments are made via international courier services such as FedEx or DHL. If you have any specific requests regarding delivery, please feel free to consult with us—we will do our best to accommodate your needs.
05After-Sales Service
We offer lifetime repair support, except in cases where parts are no longer available on the market or repairs are technically unfeasible. For maintenance and calibration outside Japan, we kindly ask that the device be sent to our facilities in Japan.
Drawing on our experience with a broad range of sample types,
we offer tailored analytical support.
We welcome your inquiries at any time.